Frequently Asked Questions

RaffleRays is a UK prize-competition platform. Every draw includes a genuine element of skill or judgement and an equal-value free postal entry route so the promotion remains a prize competition rather than a licensed game of chance.

Yes. We operate within the Gambling Act 2005 prize-competition exemptions, publish the full rules for each draw, and use an independently audited random number generator. Winners and entry lists are published on our site for full transparency.

Our competitions are funded through entry fees and our platform operations. We maintain transparent pricing and fair competition structures for all participants.

You must be 18 or over and normally resident in the UK to take part. We may request proof of age or residency before releasing a prize, as explained in our Terms & Conditions.

You can reach our support team via email at support@rafflerays.co.uk or through the contact form in your account dashboard. We aim to respond to all queries within 24 hours.

Click 'Sign Up' on our homepage, enter your details, and choose a password. You can log in immediately after registering. We may ask for supporting documents later if we need to confirm age or eligibility before awarding a prize.

We run discretionary age and residency checks to make sure every entrant meets our 18+ and UK residency rules. Any documentation provided is handled securely and only used for verification purposes.

No, each person is only allowed one account. Creating multiple accounts is against our terms of service and may result in account suspension.

Click 'Forgot Password' on the login page and enter your email address. We'll send you a secure link to reset your password. The link expires after 24 hours for security.

Log in to your account and go to Dashboard → Profile. You can update most details here, but some changes may require additional verification.

Choose a competition, select how many tickets you want, and complete your purchase. Each ticket gives you an entry into the draw. On the date specified for each competition, we use a third-party random number generator tool to select from the ticket IDs purchased and entered into the competition draw.

No, ticket numbers are assigned automatically and sequentially. This ensures fairness and prevents any possibility of manipulation.

If a competition does not reach the minimum required ticket sales, we will offer a cash alternative equal to 70% of the total ticket revenue received for that competition. Alternatively, where stated, the draw may be run regardless of tickets sold with the advertised prize being awarded in full.

Most competitions have a maximum ticket limit per person to ensure fair play. This limit is clearly shown on each competition page.

No, all ticket purchases are final and cannot be cancelled or refunded. Please ensure you're happy with your selection before completing your purchase.

Winners are selected using an independent third-party random number generator tool. The selection process is completely transparent - we select from the ticket IDs purchased and entered into the competition draw. All previous winners are advertised on our website, and results are published immediately after each draw.

No. Closing dates are fixed and each draw takes place on the advertised date, even if tickets remain unsold.

Entrants must be residents of the United Kingdom, aged 18 or over at the time of entry. We reserve the right to verify age and eligibility at any time.

No, all competition entries are final and non-refundable. No credits or refunds will be provided once a ticket has been purchased. Please ensure you're happy with your selection before completing your purchase.

All previous competition winners are advertised on our website. You can view our winners gallery to see past winners and the prizes they've won, ensuring complete transparency in our competition operations.

Instant prizes are games where you find out immediately if you've won. Simply choose a game, click play, and the result is revealed instantly. No waiting for draw dates!

Prizes range from £5 vouchers to high-value electronics and cash. Each game clearly shows the available prizes and odds before you play.

Yes! All instant prize games use certified random number generators. The odds are predetermined and clearly displayed, and every play has the stated chance of winning.

Absolutely! You can play as many times as you like. Some games offer bulk play discounts when you play multiple times at once.

Digital prizes (vouchers, codes) are usually delivered within 24 hours. Physical prizes are dispatched within 48 hours. Cash prizes are credited to your account immediately.

The two-wallet system helps you manage your funds responsibly. Your Prepaid Wallet is for deposits and playing (with optional limits), while your Regular Wallet stores winnings and allows unrestricted withdrawals.

Go to your wallet page and click 'Add Funds'. You can pay by debit/credit card. Funds are added to your Prepaid Wallet and are available immediately.

We accept Visa and Mastercard debit and credit cards. All payments are processed securely using industry-standard encryption.

Go to your Regular Wallet and click 'Withdraw'. Enter the amount and your bank details. Withdrawals are processed immediately and typically arrive within 2-5 business days.

We don't charge fees for deposits or withdrawals. Your bank may charge their own fees, especially for international transactions.

Yes, the minimum withdrawal is £10. There's no maximum withdrawal limit - you can withdraw your entire Regular Wallet balance at any time.

Competition winners are notified by email and phone within 24 hours of the draw. Instant prize wins are shown immediately on screen. Check your account dashboard for all your wins.

You have 7 days to respond to winner notifications. If we can't reach you after multiple attempts, we may select an alternative winner according to our terms.

Generally, prizes must be taken as stated and cannot be exchanged for cash. Some special competitions may offer cash alternatives - this will be clearly stated in the competition details.

All physical prizes are delivered free of charge within the UK. Large items like cars are collected from dealerships. Holidays are booked in consultation with you.

Prizes are generally non-transferable and must be claimed by the account holder. Some prizes (like holiday bookings) may allow you to specify companions.

In the UK, gambling winnings are tax-free. However, you may need to pay tax on any interest earned on cash prizes. We recommend consulting a tax advisor for large wins.

We can add manual spending caps, apply cooldown periods, or close your account on request. Email contact@rafflerays.co.uk and we will action your request within one working day.

Send us your preferred daily, weekly, or monthly limit at contact@rafflerays.co.uk. We will confirm when the restriction is in place and you can lower or remove it at any time by emailing the same address.

Yes. Ask us to pause your account for any period from 24 hours to six months. During a pause you cannot enter competitions, but you can still log in to withdraw winnings.

Email contact@rafflerays.co.uk with the subject line 'Account Closure'. We will close the account, confirm by email, and prevent any reopen request for at least six months.

Call the National Gambling Helpline on 0808 8020 133 or visit GamCare.org.uk and BeGambleAware.org for free, confidential support.

First, check you're using the correct email address. Try resetting your password. If you're still having issues, contact support with your registered email address.

Check your card details are correct and you have sufficient funds. Some banks flag prize competitions in the same way they flag gambling transactions—contact your bank to authorise the payment or try another card if the issue persists.

Try clearing your browser cache and cookies, or use a different browser. Ensure JavaScript is enabled. If problems persist, contact support with details of the issue.

Check your spam/junk folder and add noreply@rafflerays.co.uk to your contacts. You can resend the confirmation from your account settings or contact support for help.

Yes! Our website is fully mobile-responsive and works on all modern smartphones and tablets. We're also developing dedicated mobile apps.

Prize competitions that include a real skill element and a free entry route are not classified as gambling, so a UK Gambling Commission licence is not required. Instead, we comply with consumer protection, advertising, and data-privacy law and publish our full rules and free-entry methods for every draw.

We use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties except as required by law. See our Privacy Policy for full details.

Our full terms and conditions are available on our website. Key points include: 18+ only, UK residents only, one account per person, and all sales are final.

Our random number generator is independently tested and every draw is logged, witnessed, and published. Entry lists and winner announcements are available on our website so the process can be reviewed end to end.

Start by emailing support@rafflerays.co.uk so we can investigate. If you're unhappy after our final response you can seek independent advice from Citizens Advice or Trading Standards, as set out in our Complaints Policy.