Wallet Types Explained
Understanding the difference between Site Credit and Bonus Credit
Two Wallet System
RaffleRays uses two separate wallets to help you manage your funds effectively and play responsibly. Each wallet serves a specific purpose to ensure transparency and control.
Why two wallets? This system ensures that your competition winnings are kept separate from promotional bonuses, giving you full control over your withdrawable funds.
Wallet Comparison
Site Credit
Competition winnings - withdrawable
Stores Winnings
All competition prizes and winnings go here
Fully Withdrawable
Withdraw to your UK bank account once approved
Use for Tickets
Can be used to purchase competition entries
Fast Processing
Withdrawals processed within 24 hours
Bonus Credit
Promotional credit - cannot withdraw
Promotional Only
Added manually by admin for promotions
Non-Withdrawable
Cannot be withdrawn to bank account
Use for Entries
Can be used to enter competitions
Win Real Prizes
Any winnings from bonus entries go to Site Credit
How It Works
Enter Competitions
Purchase entries using either Site Credit, Bonus Credit, or your payment card. When paying by card, you can also use your wallet balance.
Win Prizes
When you win a competition, your prize money is automatically added to your Site Credit wallet - ready to withdraw or use for more entries.
Receive Bonuses
Occasionally we run promotions where you can win bonus credit (for example, on our Facebook group). This credit is added to your Bonus Credit wallet and can only be used for competition entries.
Withdraw Winnings
Withdraw your Site Credit balance to your UK bank account with a minimum withdrawal of £5 and requests processed within 24 hours.
Important Information
- •Site Credit: All competition winnings go here and can be withdrawn to your UK bank account
- •Bonus Credit: Only awarded through promotions and cannot be withdrawn - competition entries only
- •Winnings from Bonus Entries: If you win a competition using Bonus Credit, your prize goes to Site Credit and can be withdrawn
- •No Transfers: You cannot transfer funds between wallets - they serve different purposes
Frequently Asked Questions
Can I withdraw Bonus Credit?
No, Bonus Credit cannot be withdrawn. It is promotional credit provided for competition entries only. However, any prizes you win using Bonus Credit will be paid into your Site Credit wallet, which can be withdrawn.
How do I get Bonus Credit?
Bonus Credit is only added manually by our admin team as part of promotional campaigns. For example, we might run a promotion on our Facebook group where you can win £5 bonus credit. Keep an eye on our social media for these opportunities!
How quickly can I withdraw from my Site Credit?
Withdrawal requests are processed within 24 hours. Bank transfers typically arrive within 2-5 business days depending on your bank.
Can I transfer money between wallets?
No, you cannot transfer funds between Site Credit and Bonus Credit. Each wallet serves a specific purpose: Site Credit is for your withdrawable competition winnings, while Bonus Credit is for promotional entries only.
Which wallet is used first when I buy tickets?
When purchasing tickets, you can choose which wallet to use. If you have both Site Credit and Bonus Credit, you'll see options to use either one, or pay by card. Any winnings from entries purchased with either wallet will go to your Site Credit.
Is my wallet balance safe and secure?
Yes, absolutely. Your wallet balance is held securely in our regulated financial systems. We use bank-level encryption and security measures to protect your funds. You can withdraw your Site Credit balance to your UK bank account, subject to our normal withdrawal checks.
Still Have Questions?
Our support team is here to help you understand your wallet and manage your funds.
Contact Support