Important
Self-exclusion is a legally binding request. Once activated, it cannot be reversed until the agreed period ends. Please ensure this is the right option for you.
If you need immediate help, call the National Gambling Helpline on0808 8020 133(free, 24/7).
How to Self-Exclude
Decide your timeframe
Standard options are 24 hours, 7 days, 30 days, 6 months, or permanent. Let us know if you need a different period.
Email our team
Send your request to [email protected] with the subject line 'Self-Exclusion'. Include your full name, registered email, and chosen duration.
We confirm in writing
We'll action the exclusion within one working day, suspend purchases, and send a confirmation email with the end date.
Need help wording your request? Copy and paste the template below into your email: “I request self-exclusion from RaffleRays for [time period]. My registered email is […]. Please confirm once actioned.”
Exclusion Periods Available
- 24 hours or 7 days (short cooling-off period)
- 30 days or 6 months
- Permanent exclusion (no automatic reinstatement)
If you opt for a permanent ban, we will block future account creation attempts linked to your contact details.
After the Exclusion Ends
- We will not automatically reopen your account.
- You may email us after the end date to request reinstatement.
- We reserve the right to extend the exclusion if we believe it protects you.
Further Support
We recommend speaking to independent advisers alongside your self-exclusion request:
- GamCare – Online chat and phone support:gamcare.org.uk
- BeGambleAware – Self-help resources:begambleaware.org
- MoneyHelper – Budgeting and debt advice:moneyhelper.org.uk
