Here are some of the most common questions we get from our community. If you can't find what you're looking for, drop us an email at contact@rafflerays.co.uk - we're always happy to help.
We're James and Chris - two mates who started RaffleRays to give people a fair shot at winning real prizes while doing a bit of good along the way. Every competition helps us support UK families with fuel cards, supermarket drops and small boosts when they're needed most.
We're based in the UK but you can enter our competitions from anywhere in the UK and Northern Ireland (18+ only). All prizes and payouts are processed here.
Yes -100%. Every competition uses a verified random draw system to make sure every ticket has an equal chance of winning. All our draws are done live and transparently, with winners publicly shown on our Draw Results page and on social media.
Head to our Competitions page, pick your favourite competition and select how many tickets you'd like. You can then check out securely using Visa, MasterCard, Apple Pay or Google Pay.
Yes! Every competition on RaffleRays has a free entry route available. Details for free entry are included in each competition's Terms & Conditions.
Each competition has a set limit per person to keep things fair. You'll find this info in the competition details.
You'll receive a confirmation email straight away with your ticket numbers. You can also log into your account at any time to view your active and past entries.
Our main draws happen live every Friday Saturday at 8:30pm on our Facebook page. Instant wins are credited automatically.
All draws are carried out using a certified random number generator. The process is fully automated, verifiable, and completely fair. No human input can affect the outcome.
You can catch them on our Facebook page where we also post replays for anyone who missed it.
No worries! Results are published instantly on our Draw Results page, and all winners are contacted directly.
Winners are contacted by phone and email within 24 hours of the draw. If we can't reach you right away, we'll keep trying until we do!
Cash prizes are usually paid the same day, often within hours of confirming your details. Physical prizes are sent or delivered free of charge within 5 working days.
Yes, most competitions offer a cash alternative. Details are always shown on each competition page.
Yes, we deliver across England, Scotland, Wales, and Northern Ireland completely free of charge.
Never. Every draw happens exactly on the advertised date and time, whether all tickets sell or not.
Sometimes we run special promotions. If you have a code, simply enter it in the "Coupon Code" box at checkout before paying.
Yes - you must be 18 or older and a UK resident to play.
If you have any questions, email us at contact@rafflerays.co.uk or message us through our Facebook page. We're quick to reply!