Responsible Play

Playing safely and responsibly with RaffleRays

Last updated: January 2025

Responsible Play

At RaffleRays Ltd, we are committed to ensuring that all participants engage with our competitions in a safe, responsible, and enjoyable way. While our online competitions and prize draws are not classified as gambling, we believe it's important to encourage responsible play and mindful participation.

Playing Responsibly

  • Only spend what you can comfortably afford. Our competitions are intended to be a fun and exciting opportunity to win prizes - never a financial strain.
  • Before entering, consider whether you genuinely want the prize and whether the ticket price is affordable for you.
  • Remember, we offer a free postal entry route which provides exactly the same chance of winning as a paid entry.
  • If the fun stops - stop playing.

Our Responsible Play Measures

To promote safe and responsible participation, we have introduced the following measures:

Entry Limits

We set a maximum number of entries allowed per person for each competition. These limits are displayed on the competition page.

Voluntary Spend Caps

Email [email protected] if you would like us to add a manual spending cap to your account. Changes take effect within one working day.

Take a Break

Contact us to request a temporary pause on your account if you need time away. We will suspend purchasing until the date you choose and confirm the pause in writing.

Account Closure

You can permanently close your account at any time by emailing [email protected]. We will action closures within one working day and confirm once complete.

Seeking Support

Even though our competitions are not considered gambling, if you feel your participation is becoming problematic, we recommend seeking free, confidential, and independent advice and support:

BeGambleAware

Provides information and support for anyone affected by problem gambling.

https://www.begambleaware.org

GamCare

Offers support, information and advice to anyone suffering through a gambling problem.

https://www.gamcare.org.uk

If you have any concerns or require further assistance, our friendly team is here to help. Please contact us at [email protected].

Quick Actions

Request a Spending Cap

Email us with your preferred daily, weekly, or monthly limit

Ask for a Cool-Off

Choose a pause period and we'll confirm once it's applied

Contact Support

Get help from our team

Our Commitment

RaffleRays is committed to providing a safe and enjoyable competition platform. We continuously review and improve our responsible play measures to ensure all participants can enjoy our competitions in a sustainable and responsible manner.

RaffleRays Relief

5% of every ticket goes to RaffleRays Relief

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© 2026 RaffleRays Ltd. Company SC855154.
Registered office: 5 South Charlotte Street, Edinburgh, EH2 4AN.

RaffleRays promotes safer play. Set spending limits, take time-outs, or self-exclude via your account controls at any time.

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5% OF EVERY TICKET GOES TO RAFFLERAYS RELIEFRAFFLERAYS RELIEF — GIVING BACK WITH EVERY TICKET⭐ RATED 4.7 ON TRUSTPILOT — 25 REVIEWSINSTANT WINS | SAME-DAY PAYOUTSWIN PRIZES. GIVE BACK. FROM JUST 89p.UK 18+ ONLY5% OF EVERY TICKET GOES TO RAFFLERAYS RELIEFRAFFLERAYS RELIEF — GIVING BACK WITH EVERY TICKET⭐ RATED 4.7 ON TRUSTPILOT — 25 REVIEWSINSTANT WINS | SAME-DAY PAYOUTSWIN PRIZES. GIVE BACK. FROM JUST 89p.UK 18+ ONLY
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