Prize Delivery & Cash Payouts
How we get your winnings to you - fast and free
Fast, Free Prize Delivery
Cash Prizes
Same Day
paid to your bank
Physical Prizes
14 Days
delivered free
Delivery Cost
£0
always free UK delivery
Insurance
100%
fully covered in transit
Prize Types & Delivery Methods
Cash Prizes
- Paid same-day after verification
- Direct bank transfer or wallet credit
- No fees or deductions
- You choose payment method
Tech & Gadgets
- Delivered within 14 days
- Tracked courier service
- Signature required for valuables
- Full manufacturer warranty
Cars & Vehicles
- Delivered to your address
- V5C registered in your name
- First year tax included
- Full tank of fuel
Holidays & Experiences
- Booked through our travel partners
- Flexible dates (within 12 months)
- Flights & accommodation included
- ATOL protected holidays
Delivery Timeline
1
Win Notification
Within 24 hoursWe contact you by email and phone to confirm your win
2
Verification
Same dayQuick ID check (photo ID + proof of address) - usually takes minutes
3
Prize Processing
1-2 daysCash: transferred same day | Physical: dispatched within 48 hours
4
Delivery/Receipt
Varies by prizeCash: instant | Standard items: 3-5 days | Large items: 7-14 days
Cash Prize Payment Options
Bank Transfer
Direct transfer to your UK bank account. Same-day for most banks. Requires bank details and ID verification.
RaffleRays Wallet
Instant credit to your account wallet. Use for future competition entries or withdraw to your bank anytime.
Frequently Asked Questions
How long does prize delivery take?
Cash prizes are paid same-day once verification is complete - often within hours. Physical prizes are delivered within 14 days to any UK address. Large items like cars may take slightly longer to arrange collection or delivery. We keep winners informed throughout the process.
How are cash prizes paid out?
Cash prizes can be paid directly to your bank account via bank transfer (same-day for most UK banks) or added to your RaffleRays wallet for instant access. You choose your preferred method when claiming. There are no fees for prize payouts.
Is prize delivery free?
Yes, all prize delivery within the UK is completely free. We cover all shipping, courier, and delivery costs. For large items like cars, we arrange and pay for transportation to your address or a convenient collection point.
Can I choose a cash alternative instead of a physical prize?
This depends on the competition. Some competitions offer a cash alternative option, which will be clearly stated on the competition page. If no alternative is offered, you'll receive the advertised prize. You cannot exchange prizes for cash unless specifically offered.
What if I'm not home when my prize arrives?
Our couriers will attempt redelivery or leave the package at a safe place/with a neighbour (with your pre-arranged consent). For valuable items, we require a signature and will arrange a convenient delivery time with you directly.
Can prizes be delivered outside the UK?
Most competitions are UK-only, and prizes are delivered to UK addresses. Some cash prize competitions may be open to international winners, but physical prize delivery is typically restricted to the UK due to logistics and customs.
How do I receive a car prize?
Car prizes are delivered to your home address or a location of your choice within mainland UK. We handle all paperwork including V5C registration in your name. The vehicle comes fully taxed for the first year and with a full tank of fuel.
What about holiday prizes?
Holiday prizes are booked through our travel partners. We'll contact you to arrange suitable dates (typically within 12 months of winning). Flights, accommodation, and specified inclusions are all covered. You may need a valid passport.
What verification is needed before receiving my prize?
All winners must verify their identity (photo ID) and address (utility bill or bank statement). This is required by UK regulations and protects both you and us. The process is quick and can usually be completed online within minutes.
What if my prize arrives damaged?
Contact us immediately with photos of the damage. All prizes are insured during transit. We'll arrange a replacement or repair at no cost to you. Don't accept visibly damaged packages from couriers - refuse delivery and contact us.
